Shipping policy

We are glad to offer free shipping on orders over 50 USD* within United States!

For customers whose total order is below 50 U.S. dollars we are glad to provide an economical and reliable shipping option as low as $2.99!!!

All orders placed before 2:00PM (EST) are shipped the same day. Orders placed after 2:00PM (EST) are shipped the next business day.

Please note that in some circumstances shipment of your order may be delayed. For example, if the billing information provided does not match the records on file with your credit card bank, your order's shipment may be delayed until we verify that there is no fraudulent credit card use. Similarly, we may delay shipment for orders with different billing and shipping address.

All orders for $75.00 and above are subject to verification, therefore we may contact you over the phone or via email to confirm the order and finalize the details. Please pay extra attention to ensure your contact information is correct.

The shipping address you provide MUST be a valid address with the United States Postal Service.

IMPORTANT: We are not responsible for lost or undelivered orders that are sent to incorrect or incomplete addresses. To validate your address you may go here:
http://zip4.usps.com/zip4/

If you have any questions about your shipment, please give us a call at 877-296-4958 .

Since we want to offer reliable & fast shipping, we are glad to recommend the following shipping options:

United States

Canada

International Shipping

We ship to the following countries:
Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Sweden, United Kingdom.

Please contact us for shipping and handling charges to countries that are not on the above list.

In addition to the above delivery times, please be aware of possible delays due to custom clearance and potential approval by environmental control inspections.

Please be aware of possible additional charges (including custom fees and dues) . which are the sole responsibility of recipient.

IMPORTANT: Please note that we are not responsible for the custom's dues and tariffs.

Once you receive an e-mail confirmation of your shipment with the tracking number, you can check the status of your shipment at:
http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm

Return Policy

We want you to be a happy customer who is satisfied with the highest quality of our sterling silver products and best customer service you can find on the web. Well trained and rigorously supervised crew will do the best to meet the highest standards of customer service and make sure your shopping experience is pleasant and enjoyable.

However, if for any reason you want to return the jewelry you bought from us, we are glad to offer a no-hassle and worry-free 30-day money back guarantee. Just return the merchandise you purchased with attached tag(s) and a copy of your invoice and we gladly will issue a refund for the purchase amount. Please note that shipping charges are not refundable.

All returns must be made within 30 days of original purchase date. Please send unwanted merchandise with attached tag(s) and a copy of your invoice to the following address:
Avend Concepts LLC.
P.O. Box 310
Voorhees, NJ 08043-0310

IMPORTANT:Do not remove the tag from jewelry if you want to return it!!! We cannot issue refunds for items with removed tags.

We are not responsible for loss or damage of return shipments.

All returns must be made through USPS - the return shipping fees are the responsibility of the customer.

We are not responsible for the lost or damaged items you returned - please make sure you return the merchandise in the sturdy package. Returns sent in envelopes or similar packages will be refused due to potential damage during shipment.

In the case your order is returned to us by US Postal Services marked as refused we will charge the "restocking fee" - 25% of your order's total.

EXCHANGES

If you want to exchange an item, please send it to the above address with a copy of your invoice. On the invoice, indicate what item you would like to get in exchange. We will ship the first exchange to you free of shipping charge (USPS First Class Mail shipping only). If you want your exchange to be shipped by a faster service, please contact us. Please note that in that case you will be charged for shipping. Original shipping charge and your expenses for shipping a return to us will not be refunded or reimbursed.

SPECIAL CONDITIONS

All purchases of the sales items are final . due to reduced prices we will not be able to accept returns on items purchased during promotional sales. If your order qualified for free shipping and you chose to return all or part of it so that the items you kept do not qualify for free shipping altogether, the corresponding shipping charge will be deducted from your refund amount.

If you received special prices with any promotion and chose to return part of your order so that the remaining items do not qualify for that promotion, the corresponding adjusted amount will be deducted from your refund. Example: you bought four $7.99 chains with special price of $6.99 each for 3 and more, and returned two chains: the refund will be $11.98.

We really want to do our best for you - so do not hesitate to call us at 1-877-296-4958 if you have any questions or concerns.